Reference

How Your Legal Rules Work

This page sets the legal rules for your tmokwin account, including what we can ask from you before access is opened and how we treat your records.

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Jurisdiction, Records, and Access

tmokwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We apply this policy by jurisdiction, not by guesswork. If your access is allowed under local law, we may ask for a matching name, a reachable phone number, and one clean payment trail through DANA, OVO, GoPay or QRIS before the account becomes fully active. If

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the details do not match, we can pause the request until the record is corrected. We also keep a legal trail for dispute handling, fraud checks and tax or audit duties where those rules apply. A request from Medan or Semarang is handled the same way:
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the same record, the same contact path, the same limits when local law requires them. If you want a copy, correction or closure request, send it through support and we will answer within the channel rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where to Send Legal Requests

For legal requests, use the channel that leaves a written trail. We handle email, live chat and WhatsApp during 09:00-21:00 WIB, and we ask you to include your account ID, registered email and the exact change you want. That lets us verify the record faster and reduces back-and-forth, especially for data correction or access questions. A request from Medan or Semarang follows the same queue.

Team online

Email

Send your request to [email protected] with the account email, your full name and the change you want. We use that copy to match the record before we answer.

Live chat

Use live chat for a fast written trail when you need a correction, access check or closure request. Our team replies 09:00-21:00 WIB, every day, in clear English.

If you prefer WhatsApp, send the same account details and the subject line 'legal request'. We will route it to the right team and keep the conversation in the file.

DATA & ACCESS

How We Handle Your Records

We keep your record handling plain: only the data needed to run access checks, answer requests and resolve disputes stays in active use.

Data handling

We collect the account details you enter, plus the record of your DANA, OVO, GoPay or QRIS activity when it is needed for verification, settlement or dispute handling. That data is used only for account operations and legal duties.

Cookies

Cookies remember your session, device language and the pages you open so we can keep the account stable while you move around. You can clear them in your browser, but that may end the session and require you to log in again.

Account security

Use a unique password and keep your phone reachable for verification messages. If we see a login from a new device, we may ask for an extra check before we allow changes to the account or withdrawal record.

Retention

We keep records only as long as needed for access checks, dispute handling and other legal duties. After that period, the record is archived or deleted under the rules that apply to the case.

Change requests

If you need to correct a name, email or contact number, send the request from the registered channel and attach the matching detail. We will not edit the record until the new data matches the account file.

Contact chain

For anything tied to legal status, send the request to support first. If the team needs more proof, they will tell you which document or confirmation step is needed before the case can move forward.

Common Questions About Legal

Most questions on this page come down to three points: where access is allowed, which record we need to verify your account, and how you can ask us to change or close it. We answer through the same support path, using the name and contact details on file, so the reply fits your account instead of a generic script. If a rule changes, we update the file first and then confirm the next step.

Your account follows the rules set for the region where you access it, and we apply local law first. If a rule changes, we can pause access until the record is updated and the new position is clear.

No. If access is not allowed where you are, you should not open or use the account. We only provide access in places where local law permits it, and we may block the request if the location check fails.

Send the request from the registered email or chat with the exact field you want changed. We compare it with the account file first, then ask for any extra proof needed before we edit the record.

We keep the details you submit, your login history, device signals and any transaction trail that helps us verify the account or resolve a dispute. DANA, OVO, GoPay and QRIS references can be part of that file.

We keep them only as long as needed for access checks, dispute handling and the legal duties that apply to the case. After that, the record is archived or removed according to the rule in force.

Use email, live chat or WhatsApp, and include your account ID, registered name and the exact change you want. That gives us a written trail and helps us answer from the correct file.

The payment trail helps us match the account name, confirm the source of a request and keep the file consistent. If the trail comes from DANA, OVO, GoPay or QRIS, we use the same verification standard.

How Your Legal Rules Work

Where to Send Legal Requests

Email

Live chat

WhatsApp

How We Handle Your Records

Data handling

Cookies

Account security

Retention

Change requests

Contact chain

Common Questions About Legal

01 What legal rules apply to my account?

02 Can I open an account if access is not allowed here?

03 How do I request a data correction?

04 What records do you keep on my account?

05 How long do you keep those records?

06 Which channel should I use for a legal request?

07 Why do you ask for my payment trail?

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