Reference

tmokwin Privacy Policy for Indonesia Accounts

We spell out what we collect before you open an account, use DANA, OVO, GoPay, or QRIS, or move between desktop and mobile in Semarang.

Account dataCookie choicesPayment refsLocal law

Browse Lobby Read FAQ

What This Policy Covers

tmokwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to the data you share when you create an account, verify access, contact support, or use a payment rail such as DANA, OVO, GoPay, or QRIS. We keep only the fields needed to run the service, match transactions, prevent duplicate records, and answer

1
a request about your account. If a device, network, or location signal is part of a security check, we use it for that purpose and keep it tied to your profile only as long as needed. Access and use depend on local law and are available
2
only where local law permits. When a legal duty requires a longer hold, we keep the record for that period and then remove or narrow it from active systems.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How To Reach Us About Data

Privacy questions move faster when you reach us from the same account you used on the site. Use live chat for quick checks, send an email for document-based requests, or open the in-account form if you want a record of the conversation. We answer from 09:00-21:00 WIB and will tell you what we can verify, what we need next, and whether local law changes the outcome.

Team online

Live chat

Use live chat when you want a quick privacy check, such as what we store, whether a device was recognized, or how to ask for a correction. We verify the request against your account before we act.

Email

Send email if you need a written trail, attached documents, or a request that needs fuller context. We answer during 09:00-21:00 WIB and keep the thread tied to your registered address.

In-account form

Open the in-account form when you want the request linked to the same profile that holds your contact and payment records. That helps us confirm identity before we change, export, or close a record.

DATA HANDLING

How We Store And Protect Data

We keep privacy work close to the account path, not hidden in separate pages. Your cookie choices stay attached to the browser you use, your device log helps us spot unusual access…

Data use

We collect only the fields needed to run the account, confirm payment matching, answer messages, and meet legal duties. That can include your name, contact details, device signals, and transaction references from DANA, OVO, GoPay, or QRIS.

Cookie choices

Cookie choices stay with the browser you use, so your phone and desktop can keep separate settings. We use them to remember login state, language, and safety checks, not to read unrelated pages or apps.

Account security

We protect the account with password checks, login alerts, and limited staff access. If a sign-in looks unusual, we may ask for a fresh verification step before we let you change private records.

Retention

Records stay only as long as needed for the reason we collected them, including settlement, dispute handling, and legal retention duties. After that period, we remove them from active use or narrow them for archive storage.

Change requests

If you want to correct a phone number, email, or name spelling, send the request from the registered inbox or account form. We compare it with the account record before we update anything.

Contact path

When you need an export, correction, or closure request, reach the same support team that handles account access, and include enough detail to verify you. We respond in 09:00-21:00 WIB and explain any legal limits.

Common Privacy Policy Questions

These are the questions we hear most when you want to check what we keep, how long we keep it, and how to ask for changes. Each answer follows the same rule: we verify the account first, explain what the record contains, and tell you whether local law changes what we can do. If you used DANA, OVO, GoPay, or QRIS, we only review the data tied to that transaction.

We keep the name, contact details, login history, device signals, and transaction references needed for account checks and support. If you use DANA, OVO, GoPay, or QRIS, we only keep the references tied to your record.

Yes. You can ask for a copy from the registered email or the account form, and we will verify the request before sending it. Some parts may stay back if local law requires us to hold them.

Send the update request from your registered inbox, then tell us which field needs changing. We compare it with the account record, and if the change affects identity or payments, we may ask for extra verification.

We use cookies to keep you signed in, remember language choice, and spot unusual access. On shared devices, clear the browser after use so the next person does not inherit your session state.

We keep records only for the period needed to run the account, settle disputes, and meet legal duties. After that, the record is removed from active systems or narrowed for archive storage.

Yes. Access, correction, export, or closure depends on local law and is available only where local law permits. We will tell you what we can do after we verify your account and the request.

tmokwin Privacy Policy for Indonesia Accounts

How To Reach Us About Data

Live chat

Email

In-account form

How We Store And Protect Data

Data use

Cookie choices

Account security

Retention

Change requests

Contact path

Common Privacy Policy Questions

01 What data do you collect from my account?

02 Can I ask for a copy of my data?

03 How do I update my phone number or email?

04 What happens to cookies on mobile and desktop?

05 How long do you keep my records?

06 Does local law change my privacy request?

Related Pages